Operate > WebSphere Commerce Accelerator > Order management
Work with payments
- Process pending payments
Pending payments occur typically when you use the SimpleOffline payment plug-in and the payment method's configuration in SimpleOfflinePlugin.xml has the keepPendingStatus attribute set to true. Background tasks are provided in WebSphere Commerce to periodically clean unfinished orders, including those associated with payment rules. These cleanup tasks must be scheduled to handle orders remaining in a stale or incomplete state. For example, orders can become stale if merchandise is no longer available because the product is never restocked. Or, an order can be blocked indefinitely if a failed payment operation prevents the order from completing normally. The scheduled tasks clean these orders by putting them in a canceled or finalized state.
- Process pending credits
Pending credits occur typically when you use the SimpleOffline payment plug-in and the payment method's configuration in SimpleOfflinePlugin.xml has the keepPendingStatus attribute set to true.
- Edit extended data for a payment instruction
To edit extended data for a payment processed by using a payment plug-in, follow these steps. Your user ID must be assigned to one of the following roles: CSR, Seller, Customer Service Supervisor, Sales Manager, Operation Manager or Logistics Manager.
- Edit extended data for a pending payment or credit transaction
You can add or send additional protocol data required by a plug-in to perform a payment or credit transaction with a payment back-end system.
- Issue a refund without a corresponding return
Refunds typically require an associated inventory return. However, you can perform a refund without such a return when necessary.