WebSphere Commerce provides a suite of applications to support the daily operations of business users, customer support representatives, and others. The following table lists business user tasks and links to topics about the tools and interfaces. The New feature icon () shows features introduced in WebSphere Commerce v7. In most cases, you should use the new tool. Sites that have migrated from a previous version of WebSphere Commerce might continue to use WebSphere Commerce Accelerator Catalog, Marketing and Promotions features.
Role Responsibilities Tools and interfaces Seller Set up general setting for the store, for example shipping, taxes, and return reasons Work with the store Marketing Manager Manage activities that support the site's marketing campaigns.
Deliver targeted marketing messages to customers on store pages, or using e-mail and text messages.
Management Center Marketing tool
Accelerator Marketing tool
Manage promotions that support the site's marketing campaigns. Management Center Promotions tool
Manage the catalog hierarchy
Manage sales catalogs
Manage product catalogs.
Management Center Catalogs tool
Accelerator Product Management tools
Customer Service Representative Customer service tasks
Order management tasks
Accomplish customer-service tasks in an inbound call-center
IBM Sales Center