Operate > WebSphere Commerce Accelerator
Order management
A typical order includes one or more products, billing and shipping addresses, payment details, and the total cost (including shipping charges and taxes, as applicable). Comments or price adjustments can also be included in an order.
Both registered and non-registered customers can place orders at a store.
- A registered customer is one who has provided information to create a profile with the store. This customer has a logon ID and password, which are required when submitting orders at the store. Registered customers can also contact the store inquiring about their orders.
- A non-registered customer is one who does not have a logon ID and password for shopping at the store and is considered a guest.
Registered customers can always place their own orders at the store and check their order status on store pages. A non-registered customer might need to contact the Customer Service Representative (CSR) to place an order and to check their order status.
Create new orders using the Place Order wizard with WebSphere Commerce Accelerator. You can update existing orders using the Change Order notebook.
- Order processing
Order processing refers to managing the order after it is captured, until it is fulfilled. A store can be implemented with or without Available-to-Promise (ATP) inventory capabilities.
- Order and order item states
An order passes various states (sometimes referred to as status) from the time it is created until it is closed or canceled. The state of order items within an order might not match the order states. For example, in a single order, some order items could be in state C and some order items could be in status R.
- Order flow process
The order flow process varies depending on the business model and payment processing system.
- Create an order
- Find an order
Use the WebSphere Commerce Accelerator to find customer orders.
- Changing orders
Use the WebSphere Commerce Accelerator to change order details such as the quantity of products, or the total price.
- Cancel an order
A customer can call a Customer Service Representative (CSR) and request that an order be canceled; the CSR then performs the cancel order function. A customer who wants to cancel an order before it is submitted can invoke the OrderCancelCmd command, and the order will be canceled.
- Order blocks
A block is an indicator that specifies whether the items in an order cannot be released to fulfillment. Only order items that have not been released to fulfillment are affected by order blocks.
Related concepts
Related tasks
Create an order for a business user