Operate > WebSphere Commerce Accelerator > Order management > Changing orders
Changing the total price of an order
Use the WebSphere Commerce Accelerator to change the total price of an order (to compensate a customer for a delay in delivering an order, for example) or to change the shipping charges.
Procedure
- Open WebSphere Commerce Accelerator.
- Find the order that to work with.
- Open the Change Order notebook by selecting the check box next to the order and clicking Change.
- The notebook opens at the Products page. From the left navigation frame, click Adjustments. The Adjustments page is displayed, providing a summary of the order.
- To make one or more price adjustments:
- To include an overall price adjustment, type a new amount in the Minus order level adjustment field. This price adjustment is calculated before tax and shipping charges have been applied, but after any discounts (such as promotions) to the order.
- To override the shipping charge calculated by the system, type a new amount in the Shipping field. You might want to do this to waive the shipping cost for an order.
- To honor a coupon, type the ID that uniquely identifies the coupon in the Coupon field. The value of the coupon is subtracted from the total cost of the order, before discount, tax, and shipping charges are applied.
- Click Recalculate to include any price adjustments in the total price. The new total is displayed in the Order Total field, in the customer's preferred currency. If a customer has not specified a preferred currency during registration, the price is displayed using the store's default currency.
- If you decide not to adjust the order total, and want to revert to the original amounts, click Undo.
To save the price adjustment and close the notebook, click Submit. Click Save to save the changes without submitting an order.
Related concepts
IBM Sales Center for WebSphere Commerce
Related tasks
Changing the quantity of products in an order
Changing the purchase order number for an order in a B2B direct store
Remove a product from an order
Select another shipping address for an order
Select another shipping method for an order
Edit an order level adjustment
Changing the payment options for an order
Select another billing address for an order
Changing payment processing for an order
View comments added to an order
View the payment status for an order
Related information
Advanced shipping configuration with the WebSphere Commerce Calculation Framework