Administer > Manage WebSphere Commerce features


IBM Sales Center for WebSphere Commerce

Today's marketplace includes inbound call centers where Customer Service Representatives (CSRs) manage inquiries from potential customers. The IBM Sales Center for WebSphere Commerce manages stores, customers, organizations, orders, quotes, and payment information. The IBM Sales Center is a rich client interface which is installed on CSRs' systems.

The IBM Sales Center offers the following features for CSRs:

An application developer can customize, extend, and reconfigure parts of the IBM Sales Center (such as panels, views, and dialog boxes) to meet the unique business needs of the company.

The system administrator can update the IBM Sales Center automatically and manually to apply any necessary fixes or to install updated features and plug-ins.

In addition, WebSphere Commerce provides reports on CSR performance and activities, including revenue, sales, orders, price overrides, performance ranking, profit, quotations, customer organizations, and customer territories. These reports are available for individual Customer Service Representatives or a CSR team. You can access these reports in the WebSphere Commerce Accelerator.


Related tasks

Open the Sales Center in administrator mode
Set up the IBM Sales Center
Install IBM Sales Center for WebSphere Commerce interactively from a DVD
Install IBM Sales Center for WebSphere Commerce
Install IBM Sales Center for WebSphere Commerce silently from a DVD
Prepare a silent installation response file
Uninstall IBM Sales Center for WebSphere Commerce


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