Operate > IBM Sales Center for WebSphere Commerce > Customers and organizations
View customer comments
The Comments page in the customer editor displays all the comments logged by a Customer Service Representative (CSR) for a particular customer. You can view all comments, sort them by date, by perspective, or by who created the comment.
Comments can be identified as either CSR or customer perspective; both types are entered by the Customer Service Representative. If the customer requests that you add a comment, you can mark it being from the customer perspective. All customer comments can be modified or deleted.
To view customer comments:
Procedure
- Log on to the IBM Sales Center.
- Select a store.
- Find a customer, or select a customer in the Stores view.
- Select the Comments page.
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