WebSphere Lombardi Edition 7.2 > Configure KPIs and SLAs
Create SLAs
The Lombardi Authoring Environment enables you to create Service Level Agreements (SLAs) that you can use to analyze the performance of your business processes over time. See Use SLAs for more information about how to take advantage of SLAs.
- Start Lombardi Authoring Environment and open the appropriate process application or toolkit in the Designer view
- Click the plus sign next to the Rules category in the library and select Service Level Agreement from the list.
In the New Service Level Agreement dialog, type a descriptive name for the new SLA and click the Finish button.
- Optionally provide a description for the SLA in the Documentation field.
In the Trigger section of the dialog, the default trigger statement is displayed:
Whenever the condition is violated.
You can click Whenever (displayed in blue font and underlined) to change the trigger for the SLA. For example, if you select Violated % of the time over period, the trigger statement changes to:
When the condition was violated 10% of the time over the last day.
You can click 10% of the time to set the percentage that you want (for example, 20%) and then click last day to set the time frame that you want (for example, last 2 days).
In the Condition section of the dialog, the default condition statement is displayed:
The Total Time (Clock) KPI for <select activities> is greater than 1 day.
Click The to choose from: Single value, Sum of values over time, or Average value over time.
Click Total Time (Clock) to choose the key process indicator (KPI) that you want to use.
Click <select activities> to choose the activities to which you want to apply this SLA. All activities are displayed under the BPD in which they reside.
Click greater than to choose from: greater than, less than, or equal to.
Click 1 day to choose from: Threshold, % above threshold, % below threshold, Value above threshold, Value below threshold, or Value. Then set further parameters as necessary.
In the Consequence section of the dialog, click the checkbox next to the action that you want to take when the specified condition is violated.
If you choose the Send email option, click <enter email address> to provide the address or addresses of the recipients of the notification. Separate addresses with a comma.
If you choose the Initiate process option, click <select process> to choose the BPD that you want. (Lombardi displays the BPDs in the current process application and any BPDs in referenced toolkits.) The process that you run as a consequence of the violation must have the following input variables:
Input variable Type Description violationRecord SLAViolationRecord Indicates which SLA was violated, to what degree, and when. parameters XMLElement Reserved for future use. Click the Select button next to Expose to view to choose the participant group whose members can view data for this SLA in the SLA Overview scoreboard in Lombardi Process Portal.
- Click the Save icon in the toolbar.
When you run instances of your processes, SLA consequences do not trigger until the associated activity starts or completes. SLAs enable you to easily report on violations and, for example, understand the trend in violations over time. You should use other methods, such as timer events, to enable end users to immediately react to time-based conditions. See Use SLAs for more information.
Parent topic: Configure KPIs and SLAs