11.6.5 Operations: Find Orders
This section demonstrates how to find orders for the store:
1. From the Operations menu on the manage store page, select Find Orders. This displays the Find Orders page.
2. Enter either an exact Order number or a partial Customer logon ID (along with a search filter). Alternatively, click the Advanced Search link to refine the search further. Advanced Search includes the following fields:
Order Status
3. After the search criteria have been entered, click Find. The results display on the Orders page.
The Orders page, a typical search results page, enables the user to:
Scroll page-by-page through results with First, Last, Previous, and Next links.
Go directly to a page by entering the page number and clicking Go.
Select all rows in the table by selecting the check box at the top of the table.
Select individual rows by selecting the check box next to each individual row.
Sort the table of results on any column (other than Payment status and Order status).
The Orders page also enables the user to perform actions specific to orders:
Place a guest order by clicking Place Guest Order. This displays the Place Guest Order page. For more information about placing guest orders, refer to 11.6.6, Operations: Place Guest Order.
Create a new return by selecting the check box next to the order and clicking New Return. For more information about creating new returns, refer to 11.6.23, Operations: Create a Return.
Display the summary details of an order either by selecting the order number link in the results table, or by selecting the check box next to the order and clicking Summary. This opens the Order Summary page, which displays all details of the order and enables the user to print the details by clicking Print. It also enables the user to send an e-mail notification about the order to either the customer or the administrator. For more information about sending an e-mail notification for an order, refer to 11.6.8, Operations: Send Order E-mail Notification.
Change the details of an order by selecting its check box and clicking Change to display the Change Order - Products page. For more information about changing order details, refer to 11.6.9, Operations: Change Order Details.
Add comments to an order by selecting its check box and clicking Add Comments to display the Add Comments page. For more information about adding comments to an order, refer to 11.6.10, Operations: Add Order Comments.
Cancel an order by selecting its check box and clicking Cancel Orders, which displays the Cancel Orders page. For more information about cancelling orders, refer to 11.6.11, Operations: Cancel Order.
Proceed with the payment of an order by selecting its check box and clicking Proceed with Payment, which displays the Proceed with Payment page. For more information about proceeding with payments for orders, refer to 11.6.36, Operations: Proceed with Order Payment.
Process the payment for an order by selecting its check box and clicking Process Payment to display the Process Payment Order Search Results page. For more information about processing payments for orders, refer to 11.6.37, Operations: Process Order Payment.
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