Troubleshoot and support > Install > WebSphere Commerce installation issues > No log file found when silent installation of IBM software stack failed
Troubleshoot: Silent installation of the IBM HTTP Server, WebSphere Application Server Web server plug-ins, or WebSphere Application Server fails
The installation of IBM HTTP Server, WebSphere Application Server Web server plug-ins, or WebSphere Application Server has failed and you cannot find any of the installation logs.
Problem
The WebSphere Commerce installer might have failed in starting the appropriate silent installation process.
Solution
Verify the permission settings for the WebSphere Application Server image and ensure that you can manually start the IBM HTTP Server, WebSphere Application Server Web server plug-ins, and WebSphere Application Server installation processes. If the installation processes:
- Do not start properly, contact WebSphere Commerce support.
- Start properly, retry the WebSphere Commerce installation.