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IBM Support Assistant for WebSphere Commerce and WebSphere Commerce Developer

The IBM Support Assistant helps you to investigate and resolve problems within the WebSphere Commerce environment.

The IBM Support Assistant (ISA) is a mechanism to help you investigate and resolve problems without having to contact IBM support. If you do need to contact IBM support for additional assistance, the Support Assistant helps you open PMRs (problem management record) electronically and initially collects all logging information to make the overall process run smoother. As the WebSphere Commerce product delivers more support content electronically, the need to locate and use this information in an efficient and effective manner becomes a necessity.

You can find more information about the IBM Support Assistant at IBM Support Assistant


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