Network Deployment (Distributed operating systems), v8.0 > Product overview and quick start

Web resources for learning

This topic familiarizes you with the many websites containing technical information for understanding and using your WAS product. A wealth of online information is available to complement the product documentation.

Choose an area of interest.

Also, throughout the documentation, you will find additional resources for learning pages, each focused on a specific technology, such as web services. The pages provide links to particular documents of interest.

Learning and education

IBM Education Assistant

Find tutorials, multimedia demonstrations, and presentations for WebSphere servers and Rational development tools.

Training and certification

Use this page to find educational opportunities to learn about WebSphere software. IBM has several educational options available to you. From classroom courses to on-site assistance and Internet-based training, if you are ready to learn, we are ready to teach.

Developer resources

developerWorks - WAS zone

Use this page to search for information, download software including trial code and fixes, learn about the application server, and find support and migration information.


The Samples section of the information center offers a set of samples that demonstrate common web application tasks.

Architect, planner, installer, and administrator resources

Detailed system requirements page

These pages describe the minimum product levels you should have installed before opening a problem report with the WAS support team.

Patterns for e-business

Patterns for e-business are a group of reusable assets that can help speed the process of developing Web-based applications. The Patterns leverage the experience of IBM architects to create solutions quickly, whether for a small local business or a large multinational enterprise.

Partner resources


Find product, business, and technical information. The PartnerWorld program is designed to offer IBM Business Partners benefits, technical support, education, marketing campaigns, sales tools and more to help you grow your business and drive profits.

Redbooks, white papers, and documentation

Redbooks - WebSphere

Find Redbooks pertaining to WebSphere, including the newest, latest, and most popular Redbooks and Redpapers in draft and published form.

White papers

This link performs a query for white papers that are relevant to WAS.

Library page

A new, improved web page for finding product documentation, including the online information center, documentation plug-ins for offline viewing with the WebSphere help system, and PDF books. This page links to a variety of other kinds of product information, such as WebSphere Redbooks.

Troubleshoot and support

IBM Support Assistant

Looking for ways to simplify software support, reduce support costs and improve your ability to resolve software problems inhouse quickly? If so, we invite you to explore IBM Support Assistant.

IBM Support Assistant allows you to search multiple knowledge repositories and gives you access to the latest product information. We can choose to be guided through your problem symptoms or view a complete listing of advanced tooling for analyzing everything from logs to memory dumps. Using the IBM Support Assistant Workbench installed on a local workstation running the Windows or Linux Intel operating system, you can connect to the IBM Support Assistant Agent installed on a remote system running on the AIX, Linux, Windows, or Solaris operating system. We can use IBM Support Assistant to run automated, symptom-specific data collectors. This data can then be attached to an IBM Service Request so that you can get help from IBM Support.

WAS - Support

This page provides a convenient starting point for querying technical documents, solving problems, downloading fixes, planning, learning, and communicating.

IBM Support has documents and tools that can save you time gathering information needed to resolve problems, as described in Troubleshoot help from IBM. Before opening a problem report, see the Support page:

Support - Recent updates

This document lists valuable resources and newly created content.

Support - Resource reference list

This document is an introduction to available documentation and educational resources.

Support - Quick links

This document provides a reference of direct links to available documentation and educational resources.

Support - Recommended fixes

This document provides a comprehensive list of recommended, generally available (GA) fixes for IBM WAS releases.

Support - MustGather documents

MustGather documents aid in problem determination and save time resolving Problem Management Records (PMRs). Collecting MustGather data early, even before opening the PMR, helps IBM Support quickly determine if:

  • Symptoms match known problems (rediscovery).
  • There is a non-defect problem that can be identified and resolved.
  • There is a defect that identifies a workaround to reduce severity.
  • Locate root cause can speed development of a code fix.