Network Deployment (Distributed operating systems), v8.0 > Troubleshoot and support
Troubleshooting help from IBM
Overview
Purchase of WAS entitles you to one year of telephone support under the Passport Advantage program (1-800-237-5511). Before calling, have the following information available...
- Contract or Passport Advantage number.
- WAS version and revision level, plus any installed fixes.
- operating system name and version.
- Database type and version.
- Basic topology data
- Any error or warning messages
IBM Support has documents that can save you time gathering information needed to resolve this problem. Before opening a PMR, see the IBM Support page.
IBM Support Assistant
IBM Support Assistant (ISA) searchs knowledge repositories and also hosts tooling for offline analysis such as the Dump Analyzer. After installing the ISA Workbench on a local workstation running Windows or Linux, we can then connect to the ISA Agent installed on the remote system.
The Collector Tool
The WAS built-in Collector Tool collects logs and configuration information into one file. IBM Support might ask you to run this tool and submit the output.
Trace
WAS support engineers might ask you to enable tracing on a particular component of the product to diagnose a difficult problem.
Consulting
For complex issues such as integration with legacy systems, education, and help in getting started quickly with the WebSphere product family, consider using IBM consulting services. Use IBM Support Assistant
Diagnosing and fixing problems: Resources for learning