This topic provides links to sources that may be helpful in troubleshooting an installation problem for a WebSphere Application Server product on the i5/OS operating system.
WebSphere Application Server offers several methods you can use to troubleshoot problems. Which method you use depends on the nature of the problem. Generally, you use a combination of these methods to determine the cause of a problem and then decide on an appropriate method for its resolution.
These resources provide general troubleshooting assistance:
Release notes - IBM WebSphere Application Server.
WebSphere Application Server FAQ database.
WebSphere Application Server for i5/OS newsgroup. This iSeries Technical Support Web-based forum is dedicated to WebSphere Application Server for i5/OS.
Wrong version of i5/OS installed on your server.
WebSphere Application Server runs on i5/OS V5R3 or V5/R4. The product cannot be installed on prior releases of i5/OS.
IBM Development Kit for Java V1.5 is not installed.
Local and remote command-line installations require JDK 1.5. Install product 5722-JV1, option 7 to obtain JDK 1.5. After installing option 7, you should reinstall the cumulative PTF package and Java group PTF to pick up any JDK 1.5 specific fixes.
Host servers are not started, or failed to start correctly.
The installation process requires that the i5/OS host servers be running. To start the host servers, run this command from the CL command line.
STRHOSTSVR SERVER(*ALL)
If errors other than "Host server daemon jobs unable to communicate using IPX." occur when starting the host servers, follow the instructions in the error message to fix the problem. Once the problem is fixed, start the host servers and attempt to install WebSphere Application Server again.
Installation fails due to "Object not found" or "Not authorized" errors.
The user profile of the user installing the product must have *ALLOBJ and *SECADM special authorities.
Server does not start.
Prerequisite software may not be installed. See iSeries prerequisites for more information.
Port conflicts
Port conflicts may exist if you have a previous version of WebSphere Application Server installed and running. See Check for port conflicts for more information.