Errors connecting to the administrative console from a Netscape browser

What kind of problem are you having?

If you are able to bring up the browser page, but the console's behavior is inconsistent, error-prone, or unresponsive, try upgrading the browser you are using. Older browsers may not support the administrative console's features.

If none of these steps solves the problem, check to see if the problem has been identified and documented using the links in Diagnosing and fixing problems: Resources for learning. If you do not see a problem that resembles yours, or if the information provided does not solve your problem, contact IBM support for further assistance.

Resizing the Netscape browser results in an error (nresize)

If you resize your Netscape browser, you could get a "Data Missing" error. The error message disappears in 60 seconds.

Resizing the Netscape browser causes an error 404 message (404)

When connecting to the IBM WebSphere Application Server administrative console from a Netscape browser, resizing the browser can cause an error 404 message to occur. This situation occurs because the browser reloads the frame when resizing the window.

To avoid getting the error message, you can refrain from resizing the Netscape browser window, or you can connect to the IBM WebSphere Application Server administrative console using an Internet Explorer browser.

Netscape screen blanks out while using the administrative console (152339)

While working with the right-hand panel of the administrative console to do regular administrative tasks, the browser screen blanks out intermittently.

To work around this problem, do one of the following:

Resizing Netscape V4.7 causes errors (resizing47)

You receive the following error messages when resizing Netscape V4.7: 

Error 0
       An error occurred while processing request: http://localhost:9090/admin/upload.do
       message:
       Details
       com.ibm.webshpere.servlet.error.ServletErrorReport: 
         at java.lang.Class.newInstance0(Native Method)
         ...
After resizing Netscape 4.7, Netscape has to reload the page just as it initially loads the page on the first request. For pages that do not expect POST data, it is not a problem. But for pages that do, Netscape 4.7 cannot retain the data.

Enabling Netscape V4.7 to display double-byte character set correctly (netscape479)

When using Netscape on AIX platforms without the translated package, the English version of Netscape is available for all locale environments as the default package. However, the English version of Netscape does not display double-byte character set (DBCS) characters on the browser radio buttons and title bars because the fonts are mismatched.

To work around this problem, you can install the message resource to make the translated version of Netscape available on a DBCS environment. Use the translated version of Netscape to display the corrupted DBCS correctly. Change the locale from English to the expected DBCS locale before starting Netscape. For example, issue the following commands to display the Japanese contents on Ja_JP (AIX Shift JIS locale): 

$ export LANG=Ja_JP
  $ netscape&

How to check the installed package

For the AIX platform:

  1. Run the lslpp -aL | grep Netscape.msg command.

  2. Check the language and locale information using Netscape.msg package. For example, the result of the command run in step 1 is as follows for the system having Japanese-translated Netscape: 

# lslpp -aL | grep Netscape.msg
Netscape.msg.Ja_JP.communicator.rte
Netscape.msg.ja_JP.communicator.rte

For the Red Hat Linux V7.2 platform:

Run the rpm-ql netscape-common command to get the list of installed files.

In case of Netscape V4.78 on Red Hat Linux V7.2, the translated packages for seven languages including four DBCS languages (Japanese, Korean, Simplified Chinese, and Traditional Chinese) are included in a common package.

How to install the package

For the AIX platform:

Install the Netscape.msg.%L.communicator.rate package where %L is the locale information for the System Management Interface Tool (SMIT) or SMITTY to use. This message resource is provided by the Bonus Pack CD or the Expansion Pack CD for AIX platform, which provides the Netscape common package.

Perform the following steps to install the package:

  1. Set the media which has the Netscape installation image. For AIX 5L platform, set the Expansion Pack media.

  2. Go to the directory which has the Netscape installation package. For AIX 5L platform Expansion Pack, go to the installp/ppc directory.

  3. Start SMIT or SMITTY.

  4. Click System Environments > Manage Language Environment > Change/Show Applications for a Language > Add Language for Application Already Installed.

  5. In the Add Language for Application Already Installed field select a language (locale) from the drop-down menu list for the Language translation to install field.

  6. Click OK.

  7. In the Add Language for Application Already Installed field enter the directory location. Enter "." for the current directory or /cdrom/installp/ppc for the full path as input directory for the software. Do not select cdrom as the input device because the installation package does not exist on the root directory of the CD-ROM.

  8. Click OK.

  9. Click List to check if the configuration is correct. The configuration is correct if Netscape is on the list of installed application. Start the installation now.

  10. Click OK.

  11. Exit SMIT or SMITTY.

For Red Hat Linux V7.2 platform:

The default Netscape installation can install each translated resource as part of the common package. There is no way to install the translated package individually. However, TrueType fonts (TTF packages) require installation for each language to correctly display the translated resources on Netscape. Use the following to check if the required font files are correctly installed: 

$ rpm -qa | grep ttf
resources.0-4
ttfm-0.9.1-8
ttfonts-ja-1.0-6
ttfonts-ko-1.0-10
ttfonts-zh_CN-2.11-5
ttfonts-zh_TW-2.11-5

Using Netscape V4.79 on a Solaris Operating Environment causes problems (479)

Using Netscape V4.79 on a Solaris Operating Environment to access the administrative console causes problems with some key text translations with the zh_TW.EUC locale. This situation is not a problem when you use Netscape V4.7. The officially supported version of Netscape on a Solaris Operating Environment is V4.79, but in this case the workaround is to use Netscape V4.7.

Limitations occur when using Netscape with Solaris Operating Environment (nhas)

If you click Troubleshooting > Logs and Trace >server > Diagnostic Trace > Modify, the window that pops up allowing you to select the Components and Groups to trace might not display a scroll bar, preventing you from viewing all the components and groups.

The text area displaying the selected components, groups, and trace levels does not have a vertical scroll bar. This omission is a limitation of Netscape on a Solaris Operating Environment.

To work around this problem, refresh the window to show the scroll bar.

Netscape browser must be capable of launching from a terminal window on all UNIX platforms (151829)

To make sure the Netscape browser can launch from a terminal window, edit or create a file called profile in the /etc directory and add the Netscape directory to the system path. For example: PATH=$PATH:/opt/Netscape export PATH

Related tasks
Troubleshooting by task: What are you trying to do?
Troubleshooting by component: What is not working?
Related reference
Troubleshooting installation problems