IBM BPM, V8.0.1, All platforms > Administer applications and processes in the runtime environment > Manage processes and their components > Administer BPEL processes and human tasks > Manage the lifecycle of task instances
Viewing task escalations
An escalation notifies the escalation receiver that a user might have problems completing their assigned task on time.
When a task becomes overdue, it might result in an escalation. An escalation can result in the following actions:
- A new work item is created, for example, for a manager to take action to support the resolution of the problem.
- If you specified email settings when you configured the human task container, an email is sent to a designated person to inform them about the escalated task.
- An event notification handler is called.
Complete the following steps in Business Process Choreographer Explorer.
Procedure
To view escalations, click My Escalations under Task Instances in the Views tab navigation pane.
- To view information about an escalation, click the escalation name.
- To view information about an escalated task, click the task name.
- Sending emails for escalations
When a task becomes overdue, it might result in an escalation.You can set up your system to send emails to designated people to inform them about the escalation.