IBM BPM, V8.0.1, All platforms > Troubleshooting and support > Tools for troubleshooting your applications > IBM Support Assistant Data Collector

Collecting data in graphical mode with IBM Support Assistant Data Collector

You can use a web-based graphical user interface to collect data with IBM Support Assistant Data Collector.

The IBM Support Assistant Data Collector is not supported for z/OS.

Procedure

To run the data collector from a web browser, complete the following steps:

1. Ensure that your Java environment is configured correctly:
   1. Verify that your Java runtime environment is at level 1.5 or higher.
   2. Verify that the location of the Java runtime environment is included in your PATH environment setting. If the location is not included in your path, set the variable JAVA_HOME to point to the Java runtime environment.
      • 

        For example, if you have a Java Development Kit installed at C:\jre1.5, use the command:

        SET JAVA_HOME=C:\jre1.5

      • 

        For example, if you are using the bash shell and you have a Java Development Kit installed at /opt/jre15, use the command:

        export JAVA_HOME=/opt/jre15

2. In a web browser, open the following file:

    WAS_INSTALL_ROOT/BPM/isadc/bpm/index.html

3. On the main page, select a problem type.

4. Click Start. The collection script runs and prompts you for additional information. The information can include configuration information or the sequence of events leading to the problem. The script might also prompt you for preferences for data collection. After it has all the necessary information, the script proceeds with the remainder of the collection. Typically, the collector takes about 15 to 20 minutes to run.

5. At the end of the collection, you can send the results to IBM Support. You can choose HTTPS or FTP for file transfer. HTTPS is encrypted and FTP is unencrypted. The name of the compressed file that the tool sends to IBM Support is shown in the collection status area.

: IBM Support Assistant Data Collector

Related concepts:

Selecting a problem type for IBM Data Collector

Related tasks:

Collecting data in console mode with IBM Support Assistant Data Collector