Troubleshooting
To help you resolve problems, use diagnostic tools such as IBM Support Assistant and tracing to capture system errors.
- Tools for troubleshooting and diagnostics
A number of tools and resources are available to help you troubleshoot issues and resolve problems that users might encounter while using IBM WebSphere Portal. If you need further assistance, you can use the tools described here to identify and collect information to help IBM Support determine the underlying cause of a problem.
Portal version and history information
You can use the IBM WebSphere Portal version and history information tools to gather information about the portal installation. This information can be useful when you need a snapshot of the portal installation specifics, for example when you contact customer support. This information is automatically included in the automated data collection that is available when you use the IBM Support Assistant Lite for WebSphere Portal.
If you are experiencing a problem, you might want to enable tracing and then re-create the problem to capture more log information. You can enable logging and tracing for software that is shipped with WebSphere Portal. Enable tracing makes log output more verbose. For example, you can enable tracing within WAS to obtain information about application servers and other processes.
For contact information, refer to the IBM Software Support site at http://www.ibm.com/support/entry/portal/Overview/Software/WebSphere/WebSphere_Portal.
| | |
| 8 KB | L1_SW_Troubleshooting.gif | 12/14/11 5:25 PM |
});