WebSphere

 

Portal Express, Version 6.0
Operating systems: i5/OS, Linux, Windows

 

General installation troubleshooting worksheet

 

Description of the problem and the environment

  1. Problem Summary:

    ________________________________________________________________________________
        ________________________________________________________________________________
        ________________________________________________________________________________
        ________________________________________________________________________________

  2. Is the installation from CDs or downloaded images (if downloaded, is the installation local or over a network connection)?

    ________________________________________________________________________________
       ________________________________________________________________________________

  3. Fully qualified hostname and IP address of the target and source system(s):

    ________________________________________________________________________________
        User IDs and passwords used:
        ________________________________________________________________________________

  4. WebSphere Portal Express version, release, and fix pack level (also please list any interim fixes applied):

    ________________________________________________________________________________
      ________________________________________________________________________________

  5. WebSphere Application Server version, release, and fix pack level (also please list any interim fixes applied):

    ________________________________________________________________________________
      ________________________________________________________________________________
      ________________________________________________________________________________
      ________________________________________________________________________________

  6. Web server product and version installed, if any (local or remote and on what platform?): ________________________________________________________________________________

  7. LDAP server product and version installed, if any (local or remote and on what platform?): ________________________________________________________________________________

  8. Database product and version installed (local or remote and on what platform?): _____________________________________________________________________

  9. If an external security manager is in use, please specify here (include platform):

    IBM® Tivoli® Access Manager for e-business:  ____________________________________________________________
    Computer Associates eTrust SiteMinder:  _____________________________________________________________
      Other:  __________________________________________________________________________

  10. WebSphere Portal Express's operating system: _______________________________________________

    Operating System Patch/Maintenance/Service Pack Level: _______________________________

  11. Number of CPUs on this server? _____________________________________________________

    Amount of RAM installed:    __________________________________________________________
        Amount of free hard disk space on all drives:    __________________________________________
        _______________________________________________________________________________

  12. Steps to recreate:

    ________________________________________________________________________________
        ________________________________________________________________________________
        ________________________________________________________________________________
        ________________________________________________________________________________
        ________________________________________________________________________________
        ________________________________________________________________________________

  13. Describe the network environment:

    ________________________________________________________________________________
        ________________________________________________________________________________
        ________________________________________________________________________________
        ________________________________________________________________________________
        ________________________________________________________________________________
        ________________________________________________________________________________

 

Refer to these files, capture them for later review:

 

Parent topic:

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