Known problems and workarounds for the update command

Known problems in Version 6.0.0.2.0

The following table describes known problems and when the problems were resolved. See the Workarounds section that follows the table for more information.

Table 1.

Description of problem Workaround Version with resolution

Product uninstall does not remove the updated product correctly. Product uninstall Current problem

Table 1.
Description of problem	Workaround	Version with resolution
Product uninstall does not remove the updated product correctly.	Product uninstall	Current problem

Workarounds

The following section describes workarounds for current problems.

Product uninstall

Problem: The product uninstaller for Version 6.0.x.x cannot delete all files and directories that exist after installing a refresh pack or a fix pack.

If you apply a refresh pack or a fix pack using the update installer program and then uninstall the whole product using the Version 6.0.0.0 product uninstaller program, many files are left on the system.

Cause: The product uninstaller program will be fixed in a later release. Customer action: Two workarounds exist. Use either of the following workarounds to circumvent the problem:

Uninstall all maintenance packages using the update installer program before uninstalling the product.
Delete all remaining directories after uninstalling the product.