Change the credit amount for a return

To change the credit amount (that is, the amount to credit a customer's credit card or line of credit) for a return:

  1. Open the WebSphere Commerce Accelerator.

  2. From the Operations menu, click Find Returns.

    From the Sales menu, click Find Returns.
    A search dialog opens. If you do not see this menu, then your logon ID does not have the appropriate authority to perform this task. Contact your Site Administrator.

  3. Find the return that you want to work with.

  4. Open the Change Return notebook by selecting the check box next to the return that you want to work with, and click Change.

  5. When you open the notebook, the Products page is displayed. From the Credit Adjustment column, type a new credit amount. For example, if the system suggested a credit amount but you want to override it, type the new amount here.

  6. To make other changes to this return, use the links on the left side to switch between each returns page. To save the new credit amount and close the notebook, click OK.

You can perform this task only if a refund has not yet been processed, that is, the amount has not been credited to the customer's credit card or line of credit.

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