Getting IBM Support Assistant

Operating Systems: i5/OS
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Getting IBM Support Assistant

IBM^® Support Assistant helps you find and use various IBM Support resources, such as updated documentation and problem determination tools.

Overview

IBM Support Assistant is available on the WebSphere Application Server Supplements CD and on the IBM site at http://www.ibm.com/software/support/isa/. IBM Support Assistant offers the following components to help you with software questions:

A search component, which helps you access pertinent Support information in multiple locations.
A support links component, which provides a convenient location to access various Web resources such as IBM product sites, IBM support sites, and links to IBM news groups.
A service component, which helps you submit an enhanced problem report that includes key system data to IBM. The data collector of the service component supports problem-specific data collection.
A pluggable tools framework, with which you can download and use problem determination and other support tools.

Procedure

Install the tool. Use the Launchpad from the WebSphere Application Server Supplements CD. If you cannot use the Launchpad, you can still install IBM Support Assistant by running the appropriate installation executable file that is located on the CD.
Start the tool. The IBM Support Assistant is a Web application that is displayed in the default system-configured Web browser.

What to do next

To learn more about how to use IBM Support Assistant, click the Help link in the IBM Support Assistant window.

Use the Updater tab within IBM Support Assistant to check for updates and pluggable tools, such as Memory Dump Diagnostic for Java™, that might apply to your product.

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