Troubleshooting help from IBM

If you are not able to resolve a WebSphere Application Server problem by following the steps described in the Troubleshooting guide, by looking up error messages in the message reference, or looking for related documentation on the online help, contact IBM Technical Support.

Purchase of WebSphere Application Server entitles you to one year of telephone support under the Passport Advantage program. For details on the Passport Advantage program, visit http://www.lotus.com/services/passport.nsf/WebDocs/Passport_Advantage_Home. The number for Passport Advantage members to call for WebSphere Application Server support is 1-800-237-5511. Please have the following information available when you call:

• Your Contract or Passport Advantage number.

• Your WebSphere Application Server version and revision level, plus any installed fixes.

• Your operating system name and version.

• Your database type and version.

• Basic topology data: how many machines are running how many application servers, and so on.

• Any error or warning messages related to your problem.

IBM Support has documents that can save you time gathering information needed to resolve this problem. Before opening a PMR, see the IBM Support page.

The Collector Tool

Consulting

For complex issues such as integration with legacy systems, education, and help in getting started quickly with the WebSphere product family, consider using IBM consulting services. To learn about these services, browse the Web site http://www.ibm.com/services/fullservice.html.

Related Reference