Release notes
IBM WAS
- Access last-minute updates, limitations, and known problems
- Access hardware and software requirements
- Access product documentation
- Access the product support Web site
- Contact IBM Software Support
Access last-minute updates, limitations, and known problems
Release notes are available on the product support Web site.
Access hardware and software requirements
- The hardware and software requirements for the WAS products are provided on the Detailed system requirements page.
Access product documentation
The following documentation is installed with WAS.
The readme file Several readme files are provided:
readme_en.html In the root directory of the product CD-ROM is a shadow of the Launchpad application. It provides links to the installation procedures and documentation for all of the installable components on the product CD. Translated versions of the file are in the launchpad directory. readme.html In the WAS directory points to this more detailed readme in the WAS directory and to the Getting Started Guide in the WAS/docs directory. This file is not translated. readme_en.html In in the readme directory of each installable component, such as this file. The Launchpad links to this file for a description of installing the product. This file is also available from the readme directory in the root directory of the product CD-ROM.
Getting Started Guide
The InstallGuide_en.pdf and InstallGuide_en.html files in the WAS/docs directory provide detailed instructions for installing the product. The information in the guide is derived from information in the online information center. The guide is not translated on the product CD; however, translated versions of the information center are available online.
Help files
The help files provide detailed instructions for completing tasks and for specifying settings in the graphical systems management tools. Use the help menus, links, or buttons provided in the tool interfaces to access the help files.
Documentation on the Web
For the entire documentation set for all WAS products, including the information center and Adobe Acrobat PDF versions of the information, go to the WAS library page. All product documentation is in the information center, including versions of the installed help files.
Access the product support Web site
- To search for the latest troubleshooting tips, downloads, fixes, and other support-related information, go to the WAS support page.
Contacting IBM Software Support
If you encounter a problem with WAS, first try the following actions:
- Following the steps described in the product documentation
- Looking for related documentation in the online help
- Looking up error messages in the message reference
If you cannot resolve your problem by any of the preceding methods, contact IBM Technical Support.
Purchase of IBM WAS entitles you to one year of telephone support under the Passport Advantage® program. For details about Passport Advantage, visit the Passport Advantage® page. The number for Passport Advantage members to call for WebSphere Application Server support is 1-800-426-7378. Have the following information available when you call:
- Your contract or Passport Advantage number.
- Your WebSphere Application Server version and revision level, plus any installed fixes.
- Your operating system name and version.
- Your database type and version.
- Basic topology data: how many machines are running, how many appservers, and so on.
- Any error or warning messages that are related to your problem.
Related concepts
What is new in this release
Reference topic