Customer self-service (user to business)

 

Sample sites include those used for banking from home, tracking packages, and making travel arrangements. Home banking customers typically review their balances, transfer funds, and pay bills. Data comes largely from legacy applications and often comes from multiple sources, thereby exposing data consistency.

Security considerations are significant for home banking and purchasing travel services, less so for other uses. Search traffic is low volume; transaction traffic is moderate, but growing rapidly.

Workload pattern	Customer self-service
Categories/examples	Home banking Package tracking Travel arrangements
Content	Data is in legacy applications Multiple data sources, requirement for consistency
Security	Privacy Non-repudiation Integrity Authentication Regulations
Percent secure pages	Medium
Cross-session info	Yes
Searches	Structured by category Low volume
Unique items	Low
Data volatility	Low
Volume of transactions	Moderate and growing
Legacy integration/ complexity	High
Page views	Moderate to low

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