Installation component troubleshooting tips
If you are having problems installing the WebSphere Application Server, follow these steps to resolve the problem:
- If possible, follow the steps outlined in Troubleshooting the installation.
- Browse the relevant log files for clues:
- The main installation log file: install_dir/log.txt.
- IBM Http Server log: install_dir/ihs_log.txt.
- The log file produced when the default application .ear file is installed is: install_dir/logs/installDefaultApplication.log.
- Ensure that you have installed the correct level of dependent software, such as operating system version and revision level, by reviewing http://www.ibm.com/software/webservers/appserv/doc/latest/prereq.html .
If none of these steps solves the problem, check to see if the problem is identified and documented using the links in Diagnosing and fixing problems: Resources for learning. If you do not see a problem that resembles yours, or if the information provided does not solve your problem, contact IBM support for further assistance.
For current information available from IBM Support on known problems and their resolution, see the IBM Support page.
IBM Support has documents that can save you time gathering information needed to resolve this problem. Before opening a PMR, see the IBM Support page.
Troubleshooting by task: What are you trying to do?
Troubleshooting the installation
Troubleshooting installation problems