Use IBM Support Assistant to open a service request
You can use IBM Support Assistant to open a new service request. The advantage of using the Support Assistant is that you can make use of its automated data collection feature to gather problem data to send along with the service request.
For information about downloading, installing, and configuring IBM Support Assistant, see Downloading and configuring IBM Support Assistant.
To open an online service request, you must:
- Have a distributed software maintenance or services contract.
- Be a registered user on the IBM Software Support site.
- Be listed as an authorized caller in the service request tool.
Procedure
- Start the IBM Support Assistant workbench.
- On the Welcome page, click Manage Service Request or click Launch Activity > Manage Service Request.
- To gather information about the problem, click the Collect Data tab. If you have configured the IBM Support Assistant workbench with your product add-ons, you can select product-specific data collectors to collect data about product-related problems.
- In the Collect Data tab, select the collectors and click Collect All to collect the problem data.
- Click the Service Request tab, and click Open a New Service Request. The IBM Software Support Sign in page is displayed. Log in with your IBM User ID and password and submit your problem.
Related tasks
Downloading and configuring IBM Support Assistant
Use IBM Support Assistant to search knowledge bases